Shipping Policy
Key information:
- Order Cutoff Time:If you place your order before 15:00 GMT, we’ll get it processed the same day.
- Processing Time:We’ll have your order packed and ready to go in 1-2 businessdays (Monday to Friday).
- Delivery Time:Once shipped, your order will usually land at your door in 4-6business days (Monday to Friday).
Shipping Costs
- Standard Shipping Fee (£5.95) on all orders below £25
- Free Shipping on all orders above £25
Shipping Process
Once you place your order, we will send you a confirmation email. This means we have started working on you order. It usually takes us 1-2 businessdays (Monday to Friday) to process your order. Once shipped, you will get another email containing tracking information and then you can expect your package to arrive within 4-6business days (Monday to Friday) to you.
Order Delays
We always aim to deliver on time, but sometimes life happens. If your order’s taking a bit longer than expected, please wait additional 3 businessdays (Monday to Friday). If you don't get your package by then, reach out to us at info@colowear.com and we will look into it.
Damaged or Wrong Orders
If you receive a wrong or damaged order, please take photos of the issue and contact us as soon as possible at info@colowear.com. We will do our best to quickly resolve the problem. We are very sorry when this happens.
Order Cancellations
Need to cancel your order? No problem, just email us at info@colowear.com as quickly as possible. Once the order has been proceeded, we won't be able to cancel it anymore.
Company Information
Colo Wear is operated by GROVE ECOM LTD, a business registered in the United Kingdom
Company Number: 14801248
DUNS: 230544544
Business Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
Email: info@colowear.com
Phone: +447418315106
Business hours: 8:00 - 18:00 GMT